Frequently Asked Questions
Everything you need to know about bringing Mustard home.
How long does shipping take for furniture items?
Standard shipping for our furniture collections typically takes 5-7 business days. Large-scale pieces may require white-glove delivery, which can extend the timeline to 10-14 business days depending on your location.
What is your return policy for home decor?
We offer a 30-day return window for most items in original condition. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer fabric swatches before I purchase a sofa?
Yes, we offer complimentary swatch kits for our entire upholstery line. You can request up to five different fabric samples through our product pages to ensure the color and texture match your space.
Are your wood products sustainably sourced?
Sustainability is at the heart of Mustard. 90% of our wood furniture is crafted from FSC-certified timber or reclaimed materials to ensure a minimal environmental footprint.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status by logging into your Mustard account and visiting the 'Order History' section.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For larger purchases, we offer flexible financing options through Klarna and Affirm.